HOW TO SHOP ON TRIBUTE

How do I place an order?

Go to categories Click on your preferred category Select your item and add to the cart Click on the shopping cart to view selected items Then go to check out Add shipping address; Select delivery method then select payment mode to complete payment.

How can I cancel my order in my cart?

Go to your cart, click to close selected products.

PAYMENT

How do I pay for an order?

The most convenient way to pay for your order is with your card online via Paystack or POS payment with your debit cards at the office at 30 Oba Akran Avenue, Ikeja, Lagos..

How do I pay with cash?

We do not accept cash, all payment should be made online.

How do I pay with my card?

1. Place your order at tribute.ng

2. Choose from the payment method options available

3. Check to agree to the terms and conditions and click submit

4. Select your card type

5. Input your Card details.

a. Card number (16 digits)

b. Expiry date

c. CVC number (3 digits)

d. Card PIN

e. Click on Pay

6. Input your one time password (generated from token) to complete payment.

7. Once Tribute confirms the payment, order(s) will be released

8. An email for your order will be sent to you as a confirmation of your payment. If no confirmation email is received by you 24h after payment, please contact our customer service at: [email protected]

How do i pay through GTB?

1. Log into your internet bank (or use your mobile banking app) and initiate a bank transfer

a. Account name: Tribute Lifestyle

b. Account Number: 0275775185 payments

You can also make use of your bank short code _737_0275775185*amount#

2. Once Tribute confirms the payment, the order(s) will be updated and moved to the picking & packing stage.

3. An email for your order will be sent to you as a confirmation of your payment.

If no confirmation email is received by you 24h after payment, please contact our customer service at: [email protected]

Can I pay at your office?

Definitely, you can simply walk into our office (at 30 Oba Akran Avenue, Ikeja) and pick up your order.

- Express pickups guarantee immediate pickup.

- Normal pickup takes 48 hours.

SHIPPING

What is your delivery timeline?

Depending on your location in Nigeria, you will get your delivery based on that. You can track your order at UPS.

Everything ships from Lagos and you can expect a 1-2 business days processing times and standard shipping times based on your area.

Can someone pick up for me?

Yes! All you need to do is send us an email ([email protected]) stating who will be picking up and ensure the person has a valid ID card.

Does Tribute deliver internationally?

Tribute doesn’t deliver items internationally. However, we are working out logistics on how to get it to other markets. We will update you once we have resolved it.

You are more than welcome to make your purchase on our site from anywhere in the world, but you’ll have to ensure the delivery address is within Nigeria.

PRODUCT INFORMATION

Are your products safe?

Yes! All products are registered with NAFDAC and have been tested in laboratories to make sure they are safe to use.

Why are your products special?

With its formula especially made for climates with high humidity and heat, the products are long lasting and adapted to fit the environment.

Do you make your products?

Our products are developed and created in France and manufactured under license in Nigeria.

I have a product idea

Great! We are always inspired to hear your ideas! Send an email to our customer service email [email protected] and mark the subject “Product pitch”.

How do I treat skin reaction?

Please contact our customer service [email protected] We test all our products thoroughly for them being safe to use so in the case of a reaction we need the feedback to send to the lab.

Our returns policy

You have 7 days to make a return request after your order has been delivered. Kindly confirm your order upon delivery. Returns can not be initiated for an order picked by a third party if damaged. Once the item has been received we will inspect it and replace the order or process a refund for you.

I have a media inquiry

All the materials on the website www.tribute.ng and on the back office are owned by Tribute Lifestyle Global Concept Limited (RC1344015) and should not be used without permission. For media inquiries or images please email at [email protected]